Refund & Cancellation Policy

1. How subscriptions are paid

A subscription term starts when we issue an invoice for it. You pay by bank transfer or in cash, and the term runs for the period on the invoice — one month, six months or one year. There is no automatic charge to a card or account.

2. Cancelling

• You can cancel at any time from Settings → Subscription (or by emailing support@kulnabooks.com).
• Cancelling stops the subscription from renewing. Nothing is switched off straight away: your workspace keeps working until the end of the period you have already paid for.
• You can undo a cancellation any time before that date.
• When the period ends, access ends. Your data is not deleted at that moment — see the Privacy Policy for how long it is kept and how to get a copy.

3. Refunds

Because a term is paid in advance and you keep full use of the Service until it ends, payments for a term that has started are not refunded, including when you cancel part-way through, change your mind, or use fewer branches, users or tills than your plan allows.

We will refund, or credit against your next term, where:

1. You paid twice for the same invoice — we refund the extra payment in full.
2. We started a term by mistake that you did not ask for — we cancel the invoice, and refund anything you paid for it.
3. The law gives you a right to a refund that this policy does not.

4. Discounts and promotions

A discounted or promotional price applies only to the term it was given for. It is not paid out as cash and does not carry over if the term is cancelled.

5. Plan changes

A plan change takes effect from your next term, so there is no partial refund or proration for the current term.

6. Suspension for non-payment

If an invoice is not paid on time, your workspace may be suspended as described in the Terms of Service. Suspension does not delete your data, and access returns when the invoice is paid. No refund is due for a period during which the workspace was suspended for non-payment.

7. How to ask for a refund

Email support@kulnabooks.com with your business name and the invoice number (it starts with SUB-), and the payment reference or receipt. We reply within 5 working days. Approved refunds are paid by the same method you used to pay — bank transfer to the account you tell us, or cash — within 10 working days.

This policy is published in Arabic and English. If the two differ, the Arabic version prevails.