Delete your account
You can delete your account from inside Kulnabooks at any time, or ask for it here if you can no longer sign in.
From inside Kulnabooks
The quickest way. You will need your password.
If you own the shop
- Sign in and open Settings → My account.
- Under "Delete my account", press "Download data" and keep the file.
- Press "Delete workspace…", type the workspace's name and your password, and confirm.
If you work in the shop
- Sign in and open Settings → My account.
- Under "Delete my account", press "Delete my account", enter your password and confirm.
In the owner app on your phone
- Open More → Account.
- Press "Delete account" and follow the same steps.
What is deleted
- Your account: your name, email, phone number, password, till PIN and sign-in methods, and every session and device.
- If you own the workspace and delete it: products, stock, customers, suppliers, users, settings and everything else in it, once the 30 days are over.
What we keep, and why
- Invoices, receipts and accounting records that the law requires to be kept are held in a sealed copy for the period the law sets. They are used only to answer a tax authority or a legal claim, and are then destroyed.
- When a team member deletes their account, the invoices they made stay with the shop, without their name.
- The audit trail keeps the account's number, not the name or email.
The 30-day window
Deleting a workspace does not happen at once: for 30 days it is read-only, only the owner can sign in, and the rest of the team is signed out. During that time the owner can download the data or cancel the deletion from the bar at the top of the app. After that, everything is erased for good. A team member's own account is deleted immediately.
Can't sign in? Ask for deletion here
Send the request from the account's email address. We will send it a link to confirm it is yours; our team then contacts you and completes the deletion within 30 days.
For any question about your data, write to support@kulnabooks.com